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faqs
Find quick answers to common questions about shopping, delivery, warranty, and returns at NMN.lk.
Do you deliver islandwide?
Yes. NMN.lk provides islandwide delivery across Sri Lanka.
How long does delivery take?
Orders are generally delivered within 3–4 working days after the order has been confirmed.
How much is the delivery charge?
Delivery charges start from Rs. 400 for packages up to 1 kg. Each additional kilogram is charged approximately Rs. 100. The final delivery charge will be automatically calculated and displayed at checkout.
How can I place an order?
You can select your preferred product, add it to your cart, enter your delivery details, and complete your order through the NMN.lk checkout.
How do I know if my order is confirmed?
Once your order has been successfully placed and confirmed, you will receive an order confirmation through the available contact method.
What payment methods are available?
Available payment options will be displayed at checkout. Selected orders may also support payment services such as Koko, MintPay, and Payzy, where available.
Do your products have a warranty?
Yes. Products generally include a 14-day checking warranty unless otherwise stated. Certain products may include longer warranties such as 6 months or 1 year, which will be clearly mentioned on the relevant product page.
Do I need my invoice for a warranty claim?
Yes. The purchase invoice or valid proof of purchase must be provided when requesting warranty service.
Can I return a product if I change my mind?
NMN.lk generally does not accept returns simply because a customer has changed their mind. Returns may be considered for valid reasons such as receiving an incorrect, damaged, defective, or otherwise eligible product.
What happens if NMN.lk cannot fulfil my order?
If we are unable to fulfil a confirmed order, an eligible refund will be arranged according to our Refund & Returns Policy.